Louise worked in learning disabilities for over 30 years, both in nursing and managing a care home, before taking on a second career in tobacco control/smoking cessation in 2004. Excited by the potential of vaping to accelerate quit rates, she coined the phrase 'ecig-friendly stop smoking service' and has worked ever since to encourage other services, commissioners and healthcare workers to adopt this approach.
She retired in March 2018 and now works as a freelance clinical consultant for the National Centre for Smoking Cessation and Training.